The hospitality industry is one of the fastest-growing industries in the world. Hotels, events, travel & tourism, luxury services, food services, etc. fall under hospitality. Among all these sectors, travel & tourism is the largest contributor to the world economy. Globalization has had a positive influence on several industries including the travel and tourism sector. The hotel management is not only restricted to hotels but has gone a long way to catering, clubs, food and beverage, resorts, airlines, cruise, and much more. The hospitality industry in 10-15 years will look significantly different than what we know today. Hotels will be even more high-tech to accommodate the business/leisure traveler.
Technology is here to stay
As technological innovations continue to transform every industry, the hotel management industry is certainly no exception. The future of the hospitality industry on a global level is definitely tied to the continued growth of technology. The COVID-19 crisis uprooted our daily lives at dizzying speed. Travel screeched to a halt. Schools, stores, restaurants, and entertainment venues shut. Hotels emptied. And people found themselves under lockdown, working from home. As contactless payments, mobile check-ins, and digital menus became the norm overnight, businesses that had been hesitant to take that leap before were forced to accept that adopting tech solutions is now a must. Advanced technologies are introduced in the industry such as mobile door keys instead of plastic cards, mobile hub spots where everything in the room can be controlled by one remote room phone. In the near future, automation will be a great part of the hotel management industry too.
Reimagine the customer experience for a COVID-19 world
It’s important to remember this isn’t the first crisis the hospitality industry has suffered. Instead of focusing on the immediate effects of the pandemic on the travel industry, we should take a long-term perspective. The pandemic has fundamentally changed the customer experience, and it’s likely to stay this way until the virus fades and the populations achieve herd immunity. Businesses have no choice but to reimagine the customer experience for the realities of this new normal. The global health crisis has accelerated innovation within the travel industry. The digitalization of certain processes is suddenly seen as a requirement, not just an option.
Hospitality industry in India
India is one of the most popular travel destinations in the world. Tourism contributed 6.9% to our country’s GDP in 2015 and almost 8.7% of the employment. Travel and tourism sector is expected to grow tremendously, roughly 7.5% of our GDP by 2025. Hotel management forms a big part of tourism, and the government is in favor of investing in it and supporting it in every way possible. Today the hotel management jobs are diverse and in high demand because of the immense growth of the industry in recent years. Every day new numbers of hotels are set up in India. India is being considered one of the most popular travel destinations in the world.
A Career in Hospitality
Hospitality management jobs are rewarding as well as challenging. The career progression in this industry is also fast, thanks to the abundance of opportunities available. Chennais Amirta, one of the best hotel management colleges in Chennai, focuses on helping students become job-ready and relevant to the international business environment. With the rising demand for hotels in India, the hotel management industry has huge growth potential in the coming future. The need for smart and skilled professionals in this industry is growing at a fast pace, not only in India but also globally. The people in this industry are confident, approachable, and adventurous. They aren’t afraid to try new things and are excited to experience new cultures.
Owing to the varied segments of hospitality management, there is a wide range of hospitality courses offered at Chennais Amirta. The hotel management industry is different from any other industry as the skills and education that the students acquire will allow them to work anywhere in the world. It is a course of golden opportunity since it offers great job and career opportunities!