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The Power of Experiential Learning

June 27, 2024 11 : 00 am

In the exciting world of hospitality, delivering exceptional customer experiences is absolute essential. Experiential learning, encompassing internships and hands-on training, has become the foundation of effective hospitality education. This method bridges the gap between theoretical knowledge and practical application, ensuring students are fully prepared to meet the industry’s diverse demands.

Why Experiential Learning Matters in Hospitality

Experiential learning, which involves learning through reflection on doing, is particularly vital in hospitality due to its inherently practical nature. Hospitality professionals must excel in technical skills like food preparation and service management, as well as soft skills such as communication and problem-solving. Traditional classroom education provides a strong foundation but often lacks the real-world context needed to master these skills. This is where internships and hands-on training make a significant difference.

Internships: The Bridge Between Theory and Practice

Internships are a crucial part of hospitality programs, offering students immersive industry experiences.

These opportunities allow students to effectively do the following:

Apply Classroom Knowledge

Internships enable students to apply theoretical concepts to practical situations, enhancing their understanding and retention of classroom knowledge.

Develop Professional Skills

Students acquire essential skills such as teamwork, customer service, and time management. They learn to navigate the fast-paced hospitality environment, handling real-time challenges and making swift decisions.

Build a Professional Network

Internships provide valuable networking opportunities. Students interact with industry professionals, mentors, and peers, establishing connections that can enhance their future career prospects.

Enhance Employability

Real-world experience is highly valued by employers. Internships often lead to job offers, as companies prefer candidates who have demonstrated their abilities in practical settings.

Hands-On Training

Hands-on training, whether through on-campus facilities like training restaurants and hotels or through simulation exercises, is another critical element of hospitality education. This training method focuses on:

Skill Mastery

Students repeatedly practice specific tasks, such as preparing gourmet meals or managing front desk operations, until they achieve proficiency. This repetition builds muscle memory and technical expertise.

Instructors provide instant feedback during hands-on activities, allowing students to correct mistakes and improve their performance in real-time.

Scenario-Based Learning

Simulated environments expose students to various scenarios they might encounter in the hospitality industry, from handling difficult guests to managing large events. This prepares them to think on their feet and handle unexpected situations with confidence.

Building Confidence

Hands-on training helps students build confidence in their abilities. When they transition to real-world roles, they are more likely to perform effectively under pressure.

Many leading hospitality schools have effectively integrated experiential learning into their programs. For instance, the Cornell University School of Hotel Administration offers extensive internship opportunities and operates the Statler Hotel, providing students with hands-on experience in a real hotel environment. Graduates from such programs often highlight these experiential learning opportunities as crucial to their career success. In the hospitality industry, where customer experiences are critical, the significance of experiential learning is immense. Internships and hands-on training equip students with practical skills, professional networks, and the confidence to excel. As the industry evolves, it is essential for hospitality education to prioritize these immersive learning experiences, ensuring graduates are not only knowledgeable but also capable of delivering exceptional service.


Sushama Balagari

Khairtabad Campus

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